Our Guarantee

At Rogue Fulfillment, we treat your orders as if they were our own. Our Rogue Reliability Guarantee is built on six pillars that drive every aspect of our 3PL fulfillment services. We commit to industry-leading standards in each area – backed by clear metrics and real-world best practices – easing your mind, so you can focus instead on growing your business.

Accuracy + Precision

We maintain exceptional accuracy in every order we touch. With a 99.84% pick-and-pack accuracy rate, our performance rivals the best in the industry. Every item is barcode-verified and double-checked to ensure the right products reach the right customer. In the rare case of an error, we own it – and that means we fix it. At our expense!

• Industry-leading accuracy: 99.84% order accuracy (errors are extremely rare).

• Error resolution guaranteed: If we do make a mistake, we own it and cover any costs incurred because of it.

• Rigorous quality checks: Barcode scanning and audits prevent mis-picks or mis-packs.

Dedicated Support

Your business gets personal attention. From day one, you’ll have a dedicated support specialist – a single point of contact who knows your account from top to bottom. Expect fast response times and proactive communication. We regularly update you on inventory and orders, solve problems before they escalate, and continuously look for ways to improve your overall fulfillment process. After all, your success is our success. Additionally, gain access to our Responsive Support Team. This team consists of folks who are on the floor have first hand involvement in our order fulfillment.

• Single point of contact: A dedicated account manager handles all your needs.

• Proactive communication: Clear, timely updates on orders and inventory – no call queues or generic tickets.

• In-depth expertise: Gain access to our Responsive Support Team consisting of warehouse workings and managers with direct access to our fulfillment operation.

Full Transparency

We believe in open, honest service. Especially when it comes to billing. Our billing is straightforward and clear – no secrets, no hidden charges. You’ll receive detailed invoices with line-item costs, so you always know exactly what you’re paying for. We also provide real-time inventory and order reports, giving you full visibility into every shipment and warehouse activity. This transparency lets you plan confidently, while avoiding surprises.

• No hidden fees: Every fee is explained up front. The price you see is the price you pay.

• Clear invoicing: Monthly statements break down storage, pick-and-pack, and shipping costs in detail.

• Real-time data: 24/7 online portal shows current stock, pending orders, and shipment tracking.

On-Time Shipping

Speed and reliability are critical. We aim for best-in-class, on-time delivery that consistently exceeds the 99% benchmark. Every order is processed and shipped within 24 hours: in fact, orders submitted by 2:00 PM ship the same day. With a strategically located warehouse and strong carrier partnerships, we push packages out quickly so they arrive when promised. Our goal is simple: orders out the door on time, every time.

• 99%+ on-time rate: We strive to meet or beat th 99% on-time delivery standard.

• Optimized transit: We use most major carriers reaching most of the U.S. in 2-3 days (ground shipping).

Rapid Receipts

Your products won’t sit idle. We treat inbound shipments with urgency in effort to keep your inventory moving. Our dock-to-stock goal is 24 hours – that means most shipments are checked in, inspected, and stocked on shelves within 24 hours, preventing costly out-of-stock situations. By scheduling appointments and using efficient unloading and scanning processes, we shorten lead times. Fast receiving reduces your storage costs and turns your inventory into salable product immediately.

• 48-hour dock-to-stock: Inventory is live in the system within 24 hours of arrival.

• Streamlined process: Pre-scanned shipments and batch receiving accelerate check-in.

• Real-time updates: New stock updates automatically in your online dashboard for instant orderability.

Reduce + Reuse

We care about the planet! Rogue Fulfillment embraces sustainable practices in every step our fulfillment process: from minimizing packaging to recycling materials. We use as few boxes and fillers as possible and choose eco-friendly materials whenever practical. In our warehouse, we have robust recycling and reuse programs (for cardboard, pallets, stretch wrap, and more) not to mention energy-efficient operations (LED lighting, electric forklifts, etc.). These efforts also help your brand shine as many consumers are more likely to buy from companies that prioritize sustainable packaging. By partnering with Rogue, you demonstrate a green commitment that today’s customers have come to appreciate.

• Eco-conscious packaging: We instill packaging best practices to use minimal, recyclable materials.

• Waste reduction: All cardboard and packing waste is recycled, and we reuse packing supplies whenever safe and effective.

• Energy-smart warehousing: Our facilities employ efficient lighting and equipment to lower emissions.

Our Promise: These guarantees are more than words – they reflect measurable commitments backed by data and industry best practices. Rogue Fulfillment combines boutique 3PL services with rigorous logistics standards, so you can rest easy knowing your orders will be handled with accuracy, care, and integrity every step of the way.